Smart Parenting: A smile goes a long way

July 1st, 2010 by admin

Smart Parenting: A smile goes a long way
RECENTLY, I had a very bad experience with a customer service team at one of the retail outlets in the city. When my turn came, the person in charge took my order form and started the routine. But things started to go south when he struggled with the credit card machine.

Read more on New Straits Times

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